TCM BANK, NA
TCM Bank, N.A., a subsidiary of ICBA Bancard, serves as a trusted advisor to community banks, helping them build and strengthen customer relationships with fully branded consumer and business credit card programs. TCM’s services include credit card program consulting, portfolio acquisition, product development and agent bank sponsorship choices.
Like our parent organization, ICBA Bancard, TCM Bank is committed to Main Street America. We base our operations in the U.S., including our Customer Contact Center. We believe the cardholders we serve are first and foremost our agent banks’ customers. Our priority is making sure our customers receive the same personal attention they get when they walk into a community bank branch.
In addition, a portion of our profits go back into programs that benefit our community banks. This is what sets TCM Bank apart from the other agent programs in the marketplace.
We are currently seeking a Temporary Contact Center Associate (3 months) with the possibility of the position becoming permanent.
Responsible for assisting customers regarding their credit card accounts via phone and/or written correspondence in a timely and professional manner. Contact Center Associates will be expected to treat all customers with respect and should enjoy working with people and solving problems.
GENERAL DUTIES & RESPONSIBILITIES:
High School Diploma
GENERAL KNOWLEDGE, SKILLS & ABILITIES: