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Director, Member Relations


The Director, Member Relations engages in outreach to existing and prospective members -- primarily via phone and written correspondence with some travel -- to achieve the membership revenue goals of the association. Note: This is a location-flexible position. Remote candidates will be considered.

Primary Responsibilities:

  •  Reach out to nonmember banks to recruit into membership, directly and/or in conjunction with Member Relationship Officers.
  • Reach out to member banks to discuss the overall ICBA value proposition relative to the member’s business goals and objectives.
  • Conduct balance sheet and operational conversations with nonmembers and members with the goal to generate business opportunities for ICBA, illustrate value in membership and to assist banks in achieving their business objectives.
  • Offer product trials as a sales/closing tool in assigned territories.
  • Partner with Member Relations Officers to provide superb customer service.
  • Prepare accurate and timely pre-sales and post sales correspondence.
  • Attend training, some trade shows, sales meetings, and team meetings as directed.
  • Work as a team with all ICBA stakeholders.
  • Coordinate with the Education department to invite nonmembers attending our education seminars to join ICBA.
  • Support coordinated target marketing efforts and direct mail pitches.
  • Respond to website requests for membership, products and services.
  • Perform other duties as assigned.

 Qualifications: Education and Skills

  •  Bachelor’s degree in management, business or a related field or equivalent experience, preferred.
  • 5 years of inside sales/telesales or account management experience preferred.
  • Excellent presentation, oral and written communication skills
  • Highly motivated with the ability to interact with customers at all levels.
  • Strong functional knowledge of standard business applications such as MS Outlook, Word and PowerPoint. Proficient or advanced MS Excel skills.
  • CRM experience required.
  • Experience developing and implementing a strategic plan for the territory.
  • Experience reporting accurate pipeline and forecasting data to sales management.
  • Ability to travel on an occasional basis to annual sales meetings, trade shows or conferences.
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