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Operations and Program Manager

CRA Partners, a subsidiary of ICBA, is currently seeking an Operations and Program Manager.

Operations and Program Manager


The Operations and Program Manager is responsible for all administrative functions, including operations, process improvement, gathering information and generating data on the Senior Crimestoppers program performance, maintaining bank partner and nursing home facility contract billing, files and reports, coordinating nursing home facility kick-off events, documenting policies, reviewing accounts payable, participating in special project work when required, preparing operational reports, and developing, recommending and implementing approved procedures to be used to manage and coordinate various activities.

Duties & Responsibilities

  • Maintains office services by organizing office operations and procedures; designing filing systems; reviewing and approving supply requisitions; and monitoring and handling other office functions.
  • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
  • Keeps management informed by reviewing and analyzing nursing home facility reports; summarizing information; and identifying trends.
  • Maintains professional and technical knowledge by attending educational webinars and workshops; and reviewing professional publications.
  • Maintains office staff by assisting in recruiting, onboarding and orienting new employees.
  • Directs the Senior Crimestoppers call center, manages the hot line reports 24/7 and distributes reward poster and tip information.
  • Coordinates with nursing home customers regarding the distribution of lock boxes, replacement locks and keys and supplies.
  • Manage the start-up process for new nursing home customers which includes providing all supplies to the customer.
  • Manage the Nursing Home Field Representatives by receiving facility reports, filling supply requests and responding to program inquiries, summarizing field rep activities for fee payments. 
  • Administer “Wish Comes True” program and “Time of Your Life” program.
  • Act as database administrator for Access and Excel databases containing incident reports, bank sponsor and facility contact information.
  • Prepare reported incident statistic graphs, Holiday Posters and Safety Certificates annually for mailing.
  • At client request, conduct in-service workshops on site and via teleconference.
  • Assist in recruiting new facilities for bank sponsorship.


  • College Degree preferred.
  • 5+ years of experience providing operations and administrative support.
  • Proficient in Excel, Word, Outlook, and Access.
  • Excellent verbal communication and interpersonal skills.
  • Strong organizational skills and the ability to perform multiple tasks and prioritize according to business needs and deadlines.
  • Excellent writing, grammatical, and proofreading skills and demonstrated attention to detail.
  • Ability to work in a small team environment.
  • Position requires occasional out of state travel.
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